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Have you got a question about something else? The most frequently asked questions are listed below. If you need to talk to us about something else, the team will be delighted to help.


You can order a replacement key from us.


If you still have one remaining key, you will need to bring your car and one form of personal ID and one form of Address ID along with your vehicle’s V5C logbook.


If you have lost both keys and cannot access the vehicle, you will need to arrange for your car to be transported to us along with the required documents.


* A photocard Driving Licence cannot be used for both the personal ID and Address ID purposes.


These are security measures that we must follow to protect you. You’ll also need to sign for your new key when collecting.


You can find lots of useful information about making the switch to Electric here

You can find out more about MINI Connected and Digital Services for your car here.

You can find out about the latest career opportunities here.

Can't find what you need?
Speak to someone 01278 550 686