Straight forward process

Excellent knowledge and personality of staff

Staff very helpful

The dealership were very attentive,patient,friendly and professional

Very friendly welcoming sales personnel

Can't think of anything else you could have done for us. Even the coffee was good!

Staff and service was excellent

Everything went well, I received a video explaining the check over

Because I was completely satisfied. Having said that, maybe a more pleasant seating area would be nice....my husband said I should have gone over to the BMW showroom!,

Nice welcome and very comfy waiting area with tea!

Could not have done more for us, thank you

Confident in the workmanship at Mini. And my car is always serviced to perfection; not to mention the cleaning! Superb!

Told I would have to wait 1hr 30mins. After nearly 2 hours asked if my car, now parked out side, was ready and told it was waiting to be washed. I said not to bother but still took another 20 mins.

James Norman was excellent in organising my service, positive polite and sympathetic to my needs. Arranged for my car to be picked up serviced and returned. So much easier than me having to drive a good distance to leave the car and waiting around.

As above

Car was collected for MOT

It's what you would expect from BMW

Everything carried out perfectly, no issues, thank you.

I raised an issue I had whilst it was being serviced and they fixed the smallest issue without fuss.

Everyone is happy at work in this garage. They are very attentive to customers. The added video with my car health check was a great touch.

Test drive and interaction with salesman was excellent supplying Mini information for me to contemplate when deciding which model I would like. After this I felt I was not informed about anything until the car was at the dealership.

Completed work quickly

My car was left filthy and they claimed to have hoovered it. Smeary windows when they were mean to be cleaned and my car was filthy after.

The wash was well done, although bits of leaf not taken out of door crevices. It wasn't hoovered. Overall mechanical aspect done well.

The job itself required the undertray to be removed and then refitted after completion. I noticed whilst driving a flapping noise beneath the car, the undertray having become detached due to a broken clip.Tie wraps were used as a temporary repair.

Nothing was too much trouble.

Friendly & courteous staff. Always kept me informed of the service progress. Coffee not bad either!!!

done the work there and then

Focused on providing a good customer service.

Professional and helpful service. It seemed on the expensive side - which is the only reason I didn't opt for 5 out of 5 - but to be honest I have no real comparison.

All good

As above

Easy booking, on time service, clean car after service

Good service and helpful staff