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Customer Reviews.

service

4

The staff was very friendly and helpful

15 August 2019

service

4.5

I was well looked after as I waited in the garage on each visit for the repairs to be investigated and completed. It was disappointing no courtesy cars were available and/or that I could not be driven anywhere nearby by whilst I waited.

12 August 2019

service

3.5

Not the garages fault but after being told my car was ready I had to wait over an hour for a delivery truck to move so my car could come out of the cleaning bay. ??

10 August 2019

sales

4

As above overall my experience was great, however my one interaction with a standing nearly made me cancel my order, regardless of impact to my self, but my Sales person returned and normal excellent service was resumed

07 August 2019

service

5

Couldn't fault the service or those we dealt with.

07 August 2019

sales

5

Very responsive and always willing to fit in with our timetable

07 August 2019

service

5

It was a good experience overall

03 August 2019

service

5

Everything was done promptly and the car was ready at the time I asked to collect it.

02 August 2019

service

5

Friendly and helpful

02 August 2019

service

5

Car picked up, cleaned and returned,

30 July 2019

service

5

Fast efficient service

29 July 2019

service

5

Very helpful and knowledgable without being pushy

27 July 2019

sales

5

The sales executive Ryan who we dealt with was very capable and took time to explain everything in great detail. The handover was a pleasure.

26 July 2019

service

5

I was seen straight away and nothing was too much trouble. I was impressed with how other members of the team were willing to help sort the problem.

26 July 2019

service

5

Very easy to book and great customer service.

25 July 2019

service

5

It was seamless and I can't recall the gentleman that looked after us but he was very helpful and knowable and a pleasure to deal with

25 July 2019

service

4

I am never completely satisfied, there is always room for mprovement

22 July 2019

sales

5

Everyone we met did everything they could to make the whole experience as easy and enjoyable as possible.

22 July 2019

service

5

Only had free car wash but handover was quick and easy.

18 July 2019

service

3

Nobody was informing me over what was going on and i kept getting told my car would be ready to be let down and nobody rang me to inform me

18 July 2019

service

4.5

The job was done in the stated time

18 July 2019

service

2

booked for mot had to go across to bmw dealership to book in they said on booking it would take an hour i asked them not too wash it or vacum my car my husband was there at 9.45 for a 10.00 am booking and got my car back at 11.50

17 July 2019

service

5

I found it easy to arrange a date convenient to myself and the service was carried out in a timely manner while I waited.

17 July 2019

service

5

Everything done to my satisfaction

17 July 2019

service

5

Very helpful, prompt service and a car wash too!

17 July 2019

service

3

Service and mot took 3 hours, should have been an hour

17 July 2019

sales

5

Everything was done as and when requested and the sales person did extra to ensure we got the car exactly as we required it.

15 July 2019

sales

5

Great staff, cool Centre, welcoming

09 July 2019

sales

5

Ryan did a great job and has already followed up my purchase with a courtesy call to make sure everything is going well

08 July 2019

sales

5

Westerly Mini couldn't have done more for me so full marks to them as I appreciate the interest rate on the finance is out of their control.

08 July 2019

sales

5

Same as above, personalised and excellent customer service

30 June 2019

service

4

problem recently obtain price over phone to replace battery agreed over phone £165.00 when work complete was ask have you a price I said yes as above told we can not do it for that price increase bill another £40 pounds embarrassing so I paid

28 June 2019

service

3.5

Friendly staff

27 June 2019

sales

5

Exceptional communication throughout.

24 June 2019

service

5

I loved the video showing the different things & the mechanic explaining things

24 June 2019

service

2

Difficult to get hold of anyone on the phone. Messages taken, no one called back. 13 calls to change an appointment! Loan car wasn't the one promised. Frustrating and not the first time I've had similar experiences before.

24 June 2019

sales

4

Didn't get the order right first time but dealt with it professionally and promptly

22 June 2019

service

2

Went in for the same issue I had a year ago and still haven't sorted it, staff was meant to contact technical team but we have had no response two weeks later

22 June 2019

service

5

Always extremely helpful and service the car thoroughly. At present I cannot fault them.

22 June 2019

service

2

Booked car in for full second service was only part done (oil change and pre warranty check only were done) necessitating a second visit for a subsequent service. Not sure if it was a miscommunication or error

21 June 2019

sales

5

Delivered when we was told it would.

18 June 2019

service

5

Quick, all done under the tlc plan, so no cost, car cleaned inside and out.

17 June 2019

service

3.5

The staff are always very friendly and helpful, and freely answer any questions you may have.

17 June 2019

service

4

Since I waited for my service to be completed staff made sure I was ok and given coffee, also car was dealt with and came back looking good, also answered some queries I had and were helpful.

17 June 2019

service

1

This box isn't big enough! I tried putting why I am completely dissatisfied but couldn't because not enough space in box

16 June 2019

service

5

The service was carried out promptly and on time.

14 June 2019

sales

5

Because Ryan knows what would appeal to me and just how far to push when selling a new car!

11 June 2019

sales

5

Always happy with Craig & Ryan's service

09 June 2019

service

5

Fitted in at very short notice

06 June 2019

service

3

too long a wait to book in