Always happy with Craig & Ryan's service

Fitted in at very short notice

too long a wait to book in

No problems with the service. Staff friendly and offered us refreshments. I was disappointed that there weren't any newspapers or magazines to read while I was waiting.

Phoned on several occasions to speak to Service Centre and left messages but they never called back. Had to phone on day of service as car had not been collected by 11am.

Work not completed as specified

It's was all okay, but nothing about the experience was "wow". I received my car back expecting it to have been cleaned and it wasn't. This isn't a massive thing but it's the little things that take an okay experience to the "wow" experience that I'v

All as expected, service carried out in quick time!

All the work that was requested and required was carried out in time stated and i was informed as to what was due in the near future. The car was presented back to me cleaned and valeted.

Helpful staff

The car looked like new after the valet service.

Very happy

helpful and obliging

Staff couldn't be more helpful

Staff friendly and helpful. Prompt service all within time frame promised. A little disappointed with the standard of cleaning after the service. Expected it to be at least as good as the local car wash inside and out - but it fell short (again!)

My husband dealt with service procedure as I was unable to drive at the time.

Westerly Mini need to train their sales staff in customer care and after service - very poor

efficient and friendly

You bother to look after your customers,and give them your attention.

Excellent service from Ryan as usual. Nothing too much trouble.

Staff extremely knowledgeable about their products, no sales pressure to buy and all staff in the dealership friendly. I also felt that I could take as long as I liked browsing and was offered a test drive that day, which I did.

Nothing could have been done better by Lewis Higgins and his colleagues .

The sales staff were helpful, friendly and not at all pushy.

Good communication

The car only needed an MOT on this occasion. A risk was flagged up on a tyre which needed to be changed immediately. The price quoted was astronomical. For convenience I would have got it changed at the garage, if the tyre had been reasonable.

I was looked after whilst I waited for my service to be completed. It was easy to arrange.

Friendly, efficient and good facilities

Immediate, polite and helpful communications on telephone, and excellent service overall

Good communication and friendly service

Every part of the process of buying the car, from the test drive to building my specific Mini to the delivery was carried out efficiently and with all the help and advice necessary for the purchase being given with a smile.

Courteous and efficient

Would have scored higher till I found my ITG pro filter removed which I wasn't pleased about but to find my minis air box not even tightened back up & just left completely loose. Lucky didn't cause any more damage to my mini. Wasn't impressed at all

Fulfilled 'promise'. Started and finished service exactly as promised.

Communication is good.

Good service, but long period before car could be booked in. However, service adviser manage to pull date forward before first MOT required.

All work done efficiently and in the quoted time frame

Arrived early and unlocked yo let us in.

Booked in easily. Work completed on time, including warranty work . No problems.

Everything done promptly

staff friendly and very helpful

Good service and follow up although car not t ready when I arrived

Attentive professional service.

Shelly was brilliant

Car booked in for warranty repair. Staff kept me informed all way through and provided me with tea whilst I waited.

Shame you send out invute to. have car services and mots but no actual capacity to do the work. APPARENTLY 5 Stars is all Mini will allow. Whats the point of this survey? Wate of time. Check out Twitter for my ew reviews. Pathetic

Good efficient staff. Helpful

Excellent quick

Everything went well, on time and the car came back immaculate.

Recent MOT and service I had was brilliant! Staff were lovely and my car came back looking immaculate! Loved the new video they do when talking you through what's been done etc.

One issue still unresolved