the sales men was excellent at all times
the sales men was excellent at all times
The Staff were friendly, helpful and made you feel comfortable. They done everything they could to make the experience of purchasing and owning a Mini a good one and I felt they really did put the customer first.
You provided a first class experiance
When I contacted the Bridgewater Mini showroom for the first time to enquire about buying a Mini cooper myself & my husband were very impressed with the service and the standard of service has continued to be outstanding.
Again great service, the car was in great hands.
See above. Very friendly, efficient, professional and helpful
Loan car ready and waiting. Even if it was a model we might consider changing to! Very good salesmanship
Friendly and efficient service
They arranged for the car to be picked up and returned from my home (valeted). They explained things very well and kept me informed.
great service, and finished earlier than expected.
I was kept informed of progress, served coffee and accessed free WiFi - what not to like.
I arrived a bit late because of road works, it was not a problem. The car was ready for collection on time, beautifully clean inside and out, it had been filthy when I left it. Well done.
I was kept up to date with all aspects, although I didn't like the video messages. All problems were dealt with in good time. One of the sales team tried to push the demo car rather than give me the option of a factory built car.
The service from the staff was good as they were very busy that day but they always kept me informed of how much longer they were likely to be as they were overunning.
Ryan was excellent
I keep getting advised the Break Disks / Pads need replacing!. This happened back in March 16 (some 15,000 mile ago!) & again when it had an MOT in Sept 17, but only advised then to change at next service, which is due in few months or so anyway?
Knowledgeable description of work carried out to my complete satisfaction
Three and a half hours to change brake pads seemed overly long.
Quick and helpful
As previously mentioned the staff at Bridgwater were helpful and interested in our rquirements It was also a good sign to find the salesperson who sold me my previous mini 4 years ago was still there and just as obliging.
Everything easy smooth, from the initial order, to the estimated date, to the delivery of the car, no complaints.
First class service.
I was made to feel welcome and not intimidated. It actually was a pleasure to do business.
Everyone was friendly, polite and helpful. Ryan Evans and Sam Smith were wonderful, in particular Ryan who resolved an issue with the collection of my new car very quickly and professionally.
From the start to finish our experience was first class. Always appreciate the 'Westerly'friendly service & appreciate that the sales process is non aggressive .
Because the showroom was clean and tidy, everyone was really helpful.
Ryan was excellent and "helped me to buy" and make a great decision.
Ryan was very personable and not pushy or disingenuous
Kept informed, courtesy car provided while car was being prepared as it took longer than expected
I asked if the car could be ready within a week and Ryan really went the extra mile to ensure this happened.
Everyone is always helpful and courteous
Friendly welcome, and all the staff were great. Efficient service during check in and pick up. No complaints.
We have used this dealership three times now and they always make us feel important and valued. The people are friendly and courteous and keep us fully updated throughout the sales and delivery process.
Work was completed in the time said.Looked after while I waited for my mini
Ryan at westerly bridgwater is just the best
The person who attended to us was very efficient and helpful
Everything was done as quickly and efficiently as possible.
Joe was our salesman, he made the whole process very easy and was extreamly professional .
Prompt. Good value for money.
The drop off was quick and efficient. My courtesy car was ready and waiting, and the service was completed by lunchtime - which I've never had before. Fantastic because I could collect the car and get home well before the rush. Thank you
Excellent , deal put together and car came in earlier than ETA
Everyone I spoke to concerning the small problem we encounter were helpful and nothing was a problem.
See above. Always courteous and always do what they were say they are going to do
My issue was dealt with quickly and efficiently and I was kept updated along the way
I have had 2 bad experiences previously so was really pleased to deal with people who treated me as a valued customer not an irritation.
Everything was done seamlessly without me having to worry. I just had to turn up and pick it up.